Terms & Conditions

1. Acceptance of Terms

These terms and conditions ("Agreement") form a legally binding agreement between you ("User" or "Member") and winmur ("Platform", "we", or "winmur"). This Agreement governs your use of the winmur website, including all services, features, content, and functions provided within it.

Continued use of this platform following any amendment to the terms is considered your acceptance of the latest version. It is the user's responsibility to review this document periodically to stay informed of any updates.

winmur operates under an international licence. Users are solely responsible for ensuring that online betting activity is lawful under the laws of their local jurisdiction before using this platform.

2. Account Registration

To use winmur services in full, you are required to register an account by providing accurate, complete, and current information. The required information includes your full name, an active mobile number, and a valid email address.

Registration requirements:

• You must be 21 years of age or older on the date of registration. Registration by individuals below this age limit is strictly prohibited.
• Each individual is only permitted to hold one account. Holding multiple accounts is a serious breach that may result in all associated accounts being frozen.
• Users may not register on behalf of another person or use a false identity.
• Information provided during registration must match a valid identity document such as a national identity card (MyKad) or passport.
• winmur reserves the right to request identity verification at any time through the account verification procedure (KYC).

winmur reserves the right to reject a registration application or close any account without providing a reason, particularly where there are indications of fraud, misuse, or a breach of these terms.

3. Deposits and Withdrawals

All financial transactions on the winmur platform are subject to the following policy:

Accepted payment methods:

• Touch 'n Go eWallet — a recognised Malaysian e-wallet
• DuitNow — an instant interbank money transfer system
• Online banking (FPX) — supports major banks in Malaysia
• Cryptocurrency — USDT, BTC, and ETH accepted

Withdrawals will be processed within 30 minutes to 3 hours after the request is confirmed. Processing time depends on the payment method chosen and the verification status of the user's account.

All deposits must use a payment method registered in the same user's name. Deposits from third parties will not be accepted and the funds will be returned, minus any associated costs.

winmur reserves the right to freeze withdrawals for accounts with suspicious activity or accounts that are under investigation. Any additional verification requirements will be communicated via email or live chat.

4. Bonuses and Promotions

winmur offers various promotional programmes for new and existing members. All bonuses are subject to specified wagering requirements and must be understood before being claimed.

Welcome Bonus:

• A first deposit bonus of 100% up to a maximum of RM1,500.
• Wagering requirement: 15x the bonus amount must be met before any withdrawal from the bonus balance can be made.
• Example: Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement RM100 × 15 = RM1,500.
• Another example: Deposit RM3,200 → Bonus RM1,500 (maximum cap) → Balance RM4,700 → Wagering requirement RM1,500 × 15 = RM22,500.

VIP and Cashback Programme:

• Bronze Tier — weekly cashback up to 0.5%
• Silver Tier — weekly cashback up to 1.0%
• Gold Tier — weekly cashback up to 1.5%

VIP tier progression is determined based on ongoing betting activity. winmur reserves the right to modify or cancel any promotional offer without prior notice. Only one bonus may be used at a time unless otherwise stated in the relevant promotion's terms.

Any attempt to exploit the bonus programme through hedging, opposing bets, or methods deemed improper will result in the bonus being cancelled and may lead to account closure.

5. Game Rules

winmur provides a range of game categories including online slots, live casino, sports betting, fish shooting, and cricket betting. Each game category has its own specific rules that apply in addition to these general terms.

The outcome of all games is final once a spin or bet is completed. Users acknowledge that all games contain an element of chance and no strategy can guarantee a win.

winmur is not responsible for any losses arising from internet connection disruptions, user device failures, or technical issues outside the platform's control during a game session. In the event of a technical failure on winmur's part, we will resolve the matter in accordance with valid system records.

6. User Conduct

Users agree to use the winmur platform responsibly and to comply with all established guidelines. The following conduct is strictly prohibited:

• Using any automated software, bots, or scripts to access or interact with the platform.
• Attempting to exploit bugs or technical vulnerabilities in the system to gain an unauthorised advantage.
• Cooperating with other players to manipulate game outcomes (collusion).
• Providing false information during registration or during the identity verification process.
• Using the platform for any money laundering or illegal activity financing.
• Transferring funds between different user accounts without winmur's approval.
• Using a credit or debit card that does not belong to you to make a deposit.

winmur reserves the right to investigate any suspicious activity and take appropriate action, including freezing accounts, cancelling bonuses, or reporting to the relevant authorities.

7. Account Suspension and Closure

winmur reserves the right to suspend or close a user's account for the following reasons, without prior notice:

• Breach of any provision in these Terms & Conditions.
• Suspicion of fraud, money laundering, or illegal activity.
• Multiple accounts held by the same individual.
• Failure to complete identity verification within the specified period.
• Self-exclusion request through the responsible gambling programme.

If an account is closed due to a breach of terms, any balance associated with bonuses or promotions suspected of being misused may not be returned. Legitimate fund balances will be processed for refund in accordance with established procedures once the investigation is complete.

Users may also request to close their own account at any time by contacting the winmur customer support team via live chat or email.

8. Limitation of Liability

winmur provides this betting platform "as is". To the extent permitted by applicable law, winmur makes no warranties, whether express or implied, regarding the suitability, accuracy, or continued availability of this platform.

winmur shall not be liable for any indirect, incidental, or consequential losses suffered by users, including but not limited to:

• Loss of anticipated profits or income.
• Losses arising from technical failures of third parties (banks, e-wallet providers).
• Losses arising from service disruptions caused by factors beyond winmur's control.
• Any losses arising from a user's betting decisions.

winmur's total liability to any user under any circumstances is limited to the amount deposited by the user in the 30 days prior to the relevant claim arising.

9. Privacy Policy

winmur collects, processes, and stores users' personal information in accordance with the Privacy Policy, which forms part of this Agreement. By accepting these Terms & Conditions, you also agree to winmur's Privacy Policy.

The information collected is used for account management, transaction processing, identity verification, and service improvement purposes. winmur will not sell or share users' personal information with third parties for marketing purposes without your consent.

10. Amendment of Terms

winmur reserves the right to amend, add to, or update any part of these Terms & Conditions at any time. Any changes will take effect immediately upon being published on this platform.

Users will be notified of significant changes via a notice on the platform or through their registered email. Continued use of the platform after amendments are published constitutes your acceptance of the revised terms.

Users are advised to review this Terms & Conditions page periodically to ensure they remain aware of the latest version of this agreement.

11. Governing Law

These Terms & Conditions are governed by the laws of the international jurisdiction under which winmur is licensed to operate. Any disputes arising in connection with this Agreement shall first be resolved through bilateral negotiation before any other action is taken.

Users acknowledge that the legal status of online gambling varies by country and region. It is the sole responsibility of each user to ensure they comply with the applicable local laws in their area of residence.

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be reinterpreted or severed from this Agreement, while the remaining provisions will continue in full force and effect.